![](https://static.wixstatic.com/media/504aa6_e5475c2c43af4cd4b80d0a2ade9e7e93~mv2.jpg/v1/fill/w_68,h_45,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/504aa6_e5475c2c43af4cd4b80d0a2ade9e7e93~mv2.jpg)
About ROI
We provide businesses with innovative and effective solutions through tailored programs that drive engagement, loyalty and grow businesses.
With our dedication and customer centric approach, we aim to be the leading loyalty company that transforms businesses and enhance customer experiences.
![Lunch with Friends_edited_edited_edited.jpg](https://static.wixstatic.com/media/504aa6_f14d96d63a23446bb9f247b9247676fe~mv2.jpg/v1/fill/w_147,h_84,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/504aa6_f14d96d63a23446bb9f247b9247676fe~mv2.jpg)
How we work with you
Step 1: Outline the basis of your rewards campaign/loyalty program
We don’t believe in ‘off the shelf’ and we won’t try to fit your campaigns and programs into a single, fixed solution. Everything is tailored to your needs.
Step 2: Create sales targets (if necessary)
This will help to understand and engage your customers and employees.
Step 3: Choose your rewards
Don’t worry, we’ll do the sourcing.
Step 4: Communications
The most critical aspect of the build. Intelligent communications to nudge people towards their reward.
Monitoring and reporting is continuous, looking for the changes and opportunities to make the investment in reward and loyalty programs work as hard as possible.
About us
We’ve spent time working on the corporate side, we’ve run incentive programs, built loyalty campaigns, sourced rewards, analysed performances and made improvements in the next one.
We’ve made mistakes, accidentally unearthed golden nuggets, banged our heads against brick walls and executed plans to perfection.
So, we thought we’d take everything that we have learned, all the skills that we have developed, all the hurdles we’d overcome and offer it to others, to help make their rewards campaigns and loyalty programs work harder, need less effort and provide a greater return on investment.
That’s why we are called Return On Incentives.
![Stephen James - Founder & Managing Director](https://static.wixstatic.com/media/504aa6_63cd9e1ae71040bda2b83f3c012b5814~mv2.png/v1/fill/w_150,h_150,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/SJ.png)
![Becky Flint - Account Manager](https://static.wixstatic.com/media/504aa6_4e0678e7015b4e6cab0946ac99e4d7db~mv2.png/v1/fill/w_150,h_150,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/BF.png)
![Chloe Wykes - Client Support Executive](https://static.wixstatic.com/media/504aa6_aa31d71e50664461a57a44853fac932b~mv2.png/v1/fill/w_150,h_150,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/CW.png)
![Chris Goodswen - Senior Analyst](https://static.wixstatic.com/media/504aa6_1e49cbb3365d41499b39290db9112a05~mv2.png/v1/fill/w_150,h_150,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/CG.png)
Stephen James
Founder & Managing Director
Becky Flint
Account Manager
Chloe Wykes
Client Support Executive
Chris Goodswen
Senior Analyst
![Donuts_edited.jpg](https://static.wixstatic.com/media/504aa6_e5e5a0c615334e54be4c69ae9542883e~mv2.jpg/v1/fill/w_147,h_13,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/504aa6_e5e5a0c615334e54be4c69ae9542883e~mv2.jpg)
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